Email messages that have been forwarded or re-directed a number of times can get confusing for the recipients. There will likely be numerous sections and multiple authors. There are a few best practices you should follow when forwarding and redirecting an email chain.
- Each section should identify the author.
- Be careful that the entire message you are forwarding is “appropriate” for all the new receivers.
- Forwarded messages can grow in size, particularly if several different people have forwarded it and added comments. Be aware of this if you edit the message.
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As a courtesy, before forwarding messages you might consider notifying the sender of the message.
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A message that has been forwarded or re-directed a number of times have topic changes. As a topic changes or is focused consider starting a new email or changing the subject of the email.
This blog is part of the Email Best Practices Series. Check out the
other blog posts in the series: