The landscape of ecommerce has changed dramatically in the past few years. The explosion of social media has led to a change in expectations of ecommerce sites by those who visit them. Since all of this has come about in such a short time, it's hard for many ecommerce site owners to sort through all the changes and figure out what they should be doing to improve their ecommerce site. I've compiled a list of five additions to your site that you can implement to bring your ecommerce site into the new world that includes social media.
- People like to see the product in action or being used. Add a short video or flash demonstration of your products or services.
- Remove any annoying banners that flash or play sounds. If you must have sound, make sure you include the option to mute it.
- People love giving their opinion, adding a simple section for your customers to add a review or comment makes them feel valued.
- Think about creating a community on your Web site. Create a rewards program for customers who join and include a newsletter that contains prizes and rewards.
- Finally, be sure you have a "fan page" on Facebook; it is now the third most visited site in the U.S. Also, be sure to provide a way for your customers to become your fan or follow you on twitter directly from your ecommerce site.